At Lawn Synergy, we strive to provide our customers with the best possible service and support. We understand that sometimes changes are necessary after an order has been placed. Here’s a comprehensive guide on how you can manage your orders effectively with us.
Changing Your Order
If you need to make changes to your order, it’s crucial to act swiftly. Here’s what you need to know:
- Timing is Key: Once your order has been placed, you can request changes as long as it has not yet shipped. However, please note that most orders ship out within one hour of being placed. Therefore, contacting us as soon as possible is essential.
- How to Request a Change: To change your order, reach out to our Customer Service team. You can do this via Live Chat or through our contact page. Our team will do their best to accommodate your request.
- No Guarantees: While we will make every effort to modify your order, we cannot guarantee changes can be made in time before it ships.
- Already Shipped: If your order has already shipped, you can contact the carrier directly by using the tracking number and have the package rerouted to the correct address.
- Return Process: For orders where cancellation or modification is not possible, you will need to follow our return process once you receive your order. Start your Return.
Additional Support
For any complex issues or if you need further assistance, our team is ready to help. We encourage you to share any relevant photos if you are experiencing issues with your lawn products. This will help us understand the situation better and provide you with the most effective solutions.
Thank you for choosing Lawn Synergy.
Oct 20, 2025