Order Cancellation and Return Policy

At Lawn Synergy, we understand that sometimes orders are placed by mistake or circumstances change. We are committed to providing our customers with a seamless shopping experience, and part of that commitment involves offering a flexible cancellation and return policy. Below, you'll find detailed information on how to manage order cancellations and returns.

How to Cancel an Order

If you realize that you have placed an order by accident or wish to cancel it for any reason, please contact us immediately. The sooner you reach out, the better the chance we have of successfully canceling the order before it is shipped.

Steps to Cancel an Order:

1. Contact Us Promptly: As soon as you decide to cancel, reach out to our customer service team via chat.
2. Order Status: Our team will check the status of your order. If it has not yet been shipped, we may be able to cancel it for you.
3. Post-Dispatch Cancellations: If the order has already been dispatched, cancellation may not be possible. However, we offer the option to attempt rerouting the package back to us for a fee of $21. Please note that this is not guaranteed, as it depends on the shipping progress and carrier capabilities.

Return Policy

In situations where an order cannot be canceled due to shipping progress, you are welcome to return the item upon receipt. Our return policy is designed to be straightforward and customer-friendly.

Returning an Item:

• Eligibility: Items must be returned in their original condition and packaging.
• Return Process: Contact our customer service team to initiate a return. They will guide you through the process and provide any necessary instructions.
• Refund Details: Once the returned item is received and inspected, a refund will be processed. Please note that all actual shipping costs to and from will be deducted from your refund.

Important Considerations

• Timing is Key: The ability to cancel an order largely depends on how quickly you contact us after placing it.
• Shipping Costs: Be aware that shipping costs are non-refundable and will be deducted from any refunds issued.

We strive to handle all inquiries with professionalism and respect, ensuring that your experience with Lawn Synergy is as positive as possible. For any further questions or assistance, don't hesitate to reach out to our dedicated customer service team. Visit our website for more information.

Thank you for choosing Lawn Synergy for your lawn care needs. We appreciate your understanding and cooperation.